In the world of law and accounting, information is both the life-blood and the bane of an organisation. **Most firms wrestle with scattered data, disparate processes, and the perennial problem of too many tools with not enough integration.** As I discussed recently with a partner at a leading law firm, the crux of the issue is the same: there's rarely a single source of truth that aligns with firm-specific processes. This is where personalised specialist AI workflows step into the limelight.
The allure of one-size-fits-all solutions is strong — plug it in, and you’re done. However, anyone in a law or accounting firm knows this is largely a myth. The processes that work for corporate law do not fit family law, just as tax accounting diverges greatly from audit work. Attempting to shove these distinct disciplines into a uniform system often results in inefficiencies that undermine productivity and accuracy.
Enter the concept of a single source of truth — a cohesive hub where all data resides, verified and trusted. This approach provides a bedrock for complex decisions, ensuring that everyone is on the same page. Yet, the beauty lies not just in having a single source but in how cleverly it can integrate with AI solutions tailored to specific needs.
Our journey at hmn.plus with Agentic OS has shown the importance of aligning technology with specialised processes. We built this to enable personalisation within AI workflows, ensuring that each specialist within a firm can tap into their zone of genius without the friction of clunky, generic systems.
In the conversation with the law firm partner, the key takeaway was that personalisation isn't just a nice-to-have — it's a necessity. Law firms, much like their accounting counterparts, operate under unique methods that reflect their expertise, client bases, and regulatory requirements. Broad-brush AI solutions often miss the subtle nuances required.
With Agentic OS, we’ve made it possible for AI workflows to respect internal processes. For example, a litigation team might need an entirely different flow compared to their colleagues in mergers and acquisitions. Our dynamic system adapts its AI-driven capabilities, understanding the specific language, data formats, and steps each practice area requires.
**When AI workflows align perfectly with individual practice areas and serve as an extension of their core functions, the focus shifts from activity to outcomes.** Rather than being bogged down by managing disparate tools and processes, firms can concentrate on delivering results. This is more human per hour — allowing talent to shine by reducing manual, low-value tasks.
Strategically integrating personalised AI workflows isn’t just about connecting systems. It’s about enhancing them to reflect the way human experts naturally think and work. Our integration effort prioritizes strategic alignment — understanding the bespoke requirements of each sector before implementing tactical solutions.
Ultimately, the goal is to craft a system that not only meets immediate needs but grows as a firm does. The journey with personalised AI workflows begins with understanding that true innovation requires humility — recognising it’s about more than just technology. It’s about crafting an environment that mirrors the rigour and precision demanded by specialised practice.